FAQs

General

  • Active Rehab Centre is a multi-rehab clinic located in Toronto, Canada. We specialize in providing a range of professional services including physiotherapy, chiropractic care, massage therapy, acupuncture, and a weight loss & lifestyle management program.

  • At Active Rehab Centre, we take a holistic approach to healthcare, focusing on personalized treatment plans tailored to each individual's unique needs. Our highly skilled and experienced team of practitioners collaborate to provide comprehensive care under one roof, ensuring continuity and convenience for our clients.

  • You can check the next section of our FAQ for a quick explanation on the types of care we provide or learn more in detail about our different services here. You can also contact us and tell us about your concerns and we can try to personally recommend what service(s) would be best for you or you may book a free consultation with one of our providers.

  • Depending on whether it is an initial visit or a follow up, our prices will vary. Feel free to inquire about pricing for a service you are interested by contacting us here.

  • Our specialists tend to already be heavily booked, so we cannot guarantee that there will be an availability if you do not book ahead of time. We highly recommend scheduling an appointment to assure timely service. You can book online easily here, or you may contact us.

  • For your first appointment, you'll need to fill out a registration form and any forms related to the service(s) you're visiting us for. Please arrive at least 10 minutes before your appointment to do so, or you can do so in advance here. It is best to wear clothing that will allow easy access to the area(s) of discomfort. You'll need to have:

    • Any form of photo ID

    • Your insurance card (in order to help you with your claims, or direct billing)

    • Your doctor’s note (only if you are required to have one)

    • Any relevant reports or diagnostic notes related to your injuries or symptoms

    • Registration form and Intake form (you may fill them out online here)

  • We do accept Motor Vehicle Accident (MVA) cases. If you were injured through a MVA, please let us know when you’re booking your appointment. We require your claim and policy number, name of your adjudicator and your auto insurance company. In most cases, we can bill the auto insurer directly.

    We are a registered provider with the Workplace and Safety Insurance Board (WSIB) of Ontario and can bill directly for services approved by WSIB. We will need to verify your case with WSIB prior to commencing treatment.

Services

  • What is physiotherapy?

    Physiotherapy is a healthcare discipline that focuses on restoring and maintaining physical function, mobility, and overall well-being. It involves the assessment, diagnosis, and treatment of a wide range of conditions, including musculoskeletal injuries, post-surgical rehabilitation, sports-related injuries, and more. You can learn more about our physiotherapy treatments here.

    What is the difference between physiotherapy and chiropractic care?

    While both physiotherapy and chiropractic care aim to promote healing and improve function, they differ in their approaches. Physiotherapy focuses on a broader range of conditions and uses various techniques such as exercises, manual therapy, and modalities like ultrasound or electrical stimulation. Chiropractic care primarily centers around the musculoskeletal system, with a focus on spinal adjustments and manipulations.

  • What is chiropractic care?

    Chiropractic care is a healthcare discipline that emphasizes the diagnosis, treatment, and prevention of musculoskeletal disorders, particularly those affecting the spine. Chiropractors employ hands-on techniques, including spinal adjustments, to alleviate pain, improve mobility, and enhance overall well-being. You can learn more about our chiropractic treatments here.

    Why would I need chiropractic care?

    Chiropractic care is beneficial for a variety of conditions, including back pain, neck pain, headaches, sciatica, and joint dysfunction. It can also help with posture correction, sports injuries, and overall musculoskeletal health.

  • What is massage therapy?

    Massage therapy involves the manipulation of soft tissues, such as muscles and connective tissues, to enhance relaxation, relieve muscle tension, improve circulation, and promote overall well-being. It is an effective treatment for reducing stress, alleviating pain, and enhancing physical and mental relaxation. You can learn more about our massage therapy treatments here.

    Do I need a referral for massage therapy?

    No, you do not need a referral for massage therapy. You can schedule an appointment by calling our clinic at 416-321-3969 or using our online booking system and book a massage therapy session with one of our registered massage therapists.

  • What is acupuncture?

    Acupuncture is a component of Traditional Chinese Medicine (TCM) that involves the insertion of thin needles at specific points on the body to promote balance and restore the body's natural healing processes. It is used to address a wide range of conditions and can provide pain relief, reduce stress, and enhance overall well-being. You can learn more about our acupuncture treatments here.

    What conditions can acupuncture help with?

    Acupuncture is known to be beneficial for various conditions, including pain management, stress and anxiety reduction, digestive disorders, fertility support, and respiratory conditions, among others.

  • What does the weight loss & lifestyle management program entail?

    Our weight loss & lifestyle management program is designed to support individuals in achieving their weight loss goals while adopting healthy lifestyle habits. It includes personalized nutrition plans, exercise guidance, behavior modifichereation strategies, and ongoing support from our experienced professionals. You can learn more on about our programs here.

    Is the weight loss program tailored to individual needs?

    Yes, our weight loss program is customized to meet the specific needs and goals of each individual. We take into consideration factors such as medical history, lifestyle, dietary preferences, and body composition to create a personalized plan that maximizes success.

Payment & Insurance Coverage

  • Our services are covered by most insurance plans, however plans differ. Payment options and insurance coverage depend on your specific insurance plan. We recommend contacting your insurance provider to understand your coverage details, whether the services we offer are included, and your payment options.

  • We accept various payment methods, including credit cards (Visa, Mastercard, etc.), debit cards, and cash. We strive to provide convenient payment options for our clients.

  • Yes, we can bill directly to your insurance provider - if your policy allows it. Please verify with your private insurance provider. Some insurance companies that we can direct bill to are:

    • Blue Cross

    • CINUP

    • Chambers of Commerce

    • ClaimSecure

    • Cowan

    • Equitable Life

    • First Canadian

    • Great-West Life

    • GreenShield

    • GroupHEALTH

    • GroupSource

    • Industrial Alliance

    • Johnson Inc. / Johnston Group Inc.

    • Manion

    • Manulife Financial

    • Maximum Benefit

    • NexgenRx

    • SSQ Financial

    • Sun Life Financial

    • The Co-Operators

  • If your insurance coverage does not cover the full cost of the service, you will be responsible for paying the remaining amount. We will provide you with a detailed invoice that you can submit to your insurance company for reimbursement if applicable.

  • Every policy is different so you will need to check with your insurance policy. We can help you check with your insurance provider but, as a service provider, we will not have full access to the specifics. We recommend you contact your insurance provider directly to obtain specific details about your coverage, deductibles, and any limitations or restrictions that may apply.

  • If you let us know your coverage, we will certainly help you track your usage with us and inform you when you would need to pay out of your own pocket for subsequent visits with us.

  • Yes, we provide detailed receipts that you can submit to your insurance company for reimbursement, if applicable. These receipts will include all the necessary information, such as the date of service, service descriptions, and provider details.

  • In most cases, a doctor's referral is not necessary for insurance coverage. However, some insurance plans may have specific requirements or limitations. We recommend checking with your insurance provider to determine if a referral is needed for the services you are seeking.

  • We understand the importance of affordability and accessibility to healthcare services for everyone, but unfortunately, we cannot offer any discount on our services due to healthcare regulation and insurance policies. However, we may offer payment plans to eligible clients for certain services.

Booking & Cancellation Policy

  • You can book on our website easily here. You may also contact us via email or call our clinic at 416-321-3969 during our regular business hours to schedule your appointment at your convenience.

  • Yes, you may book multiple services on the same day if desired. If you need any assistance in booking, you can contact us and our friendly staff will work with you to coordinate the scheduling of your appointments to accommodate your needs.

  • We kindly request a minimum of 24 hours notice for appointment cancellations or changes. This allows us to offer the appointment slot to another client who may be in need of our services.

    In the event of a cancellation with less than 24 hours notice or a missed appointment, a cancellation fee may be applicable. This fee helps compensate our practitioners for their time and allows us to better manage our schedule and serve all our clients efficiently. The specific fee amount will be determined based on the duration and type of appointment.

  • To cancel or reschedule your appointment, please contact our clinic by phone, email, or send a message through our Contact Us page. Our staff will be happy to assist you in making any necessary changes to your appointment. If you booked an appointment through our booking page, check the email you automatically received - there is a link to cancel on it.

  • We understand that emergencies and unforeseen circumstances may occur. If you are unable to provide the minimum 24 hours notice due to an emergency, please contact our clinic as soon as possible to inform us of the situation. We will consider the circumstances and work with you to find a suitable solution.

  • We understand that unforeseen circumstances can cause delays. If you anticipate being late for your appointment, please contact our clinic as soon as possible to inform us of the situation. While we will make every effort to accommodate you, please note that arriving significantly late may result in a shortened appointment to ensure that other scheduled clients are not inconvenienced.

  • Yes, you can book an appointment for someone else, such as a family member or friend. Please ensure that you provide their accurate information and inform them about the appointment details and any necessary preparations.

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