COVID-19
Our Protocols & Changes
Appointments completed in-clinic will be accompanied by strict safety and screening protocols to ensure the well-being of our clients, staff, and community.
To ensure the safety of both our staff and our clients we have implemented the following changes for daily operation.
Client Screening
It’s essential we know about the status of your health, so you’ll receive an online form to be completed before your session. This form is mandatory to help us determine if you're eligible to book a session. Visit our Forms & Documents page, or click here to complete the form online.
Staff Screening
To ensure no possible COVID-19 risk, at the beginning of every shift, our staff will complete a full health screening, which includes a temperature check.
All visits will be by appointment only.
Should you wish to book an appointment for Tele-Rehabilitation or in-clinic please contact us.
Please don’t be alarmed by the change in appearance of our clinic. Be prepared for the clinic staff to look very different in our protective attire. We will be our friendly selves and make sure your appointment is as comfortable as in the past. More protection is better than minimal protection.
Plexiglass Divider
We've installed two Reception shields on our front desk to protect you and our staff.
Minimizing Patient Overlap
Please arrive right on time for your appointment (not early, not late). We are staggering session times to limit the number of individuals in the clinic at once to minimize contact, prevent crossover of patients in the reception area, and to give us ample time to completely sanitize treatment rooms.
Protective Apparel
Staff and clients are required to wear masks at all times. All clinicians will be wearing a face shield, face masks and gloves.
Sanitization
All treatment rooms will be equipped with hand sanitizers, and we’re dedicating extra time to clean the treatment tables thoroughly after each patient. Any other surface deemed high-contact will be frequently wiped and cleaned. Frequent hand-washing will occur with anti-bacterial soap.
Restriction of Amenities
During this time, in order to reduce the amount of shared contact, we have removed all of the chairs in the waiting area, the magazines and reading material, and we will be minimizing the use of gym equipment in sessions.
Restricted Use of Washrooms
In an effort to minimize exposure and contact, we're limiting the use of our washrooms. Please arrive at the clinic knowing that you may not be able to access our washrooms during your visit.
Social Distancing
Please follow the markers and signs that have been installed on the floor as a guide of where to stand and wait.
Contactless Payment
Contactless payment options are available - please try to settle all payments in a contactless way. All receipts will be emailed.
We’ve ordered more Personal Protective Equipment (PPE) and are staying up to date on best practices and safety measures. Over time, we’ll be attentively listening to our clients and team to fine-tune and improve our clinic continually.
BEFORE YOUR APPOINTMENT DAY:
The Client Screening Questionnaire Form must be filled out online before a patient's appointment. The form must be completed at least 12 hours prior to the scheduled appointment. Patients will not be allowed to enter the clinic unless this form is completed. If you did not pass the screening process. You will not be permitted in the clinic.
ON YOUR APPOINTMENT DAY:
1. Arriving at the clinic, only the patient is allowed in the clinic, friends or family members can stay in their vehicle. If the patient is a minor, one parent or guardian could accompany the patient.
2. All patients must leave us with a cell phone number and stay in their vehicle until we call them to come in. Please be close to the clinic 5 minutes prior to your appointment time.
3. Please leave all personal belongings in your vehicle or at home.
4. All patients are required to wear a face mask before entering the clinic. Face Masks are available for sale for $2.00 each and $0.50 will be donated for COVID-19 support.
5. Hand sanitizer stations will be set up at the front area. All patients must sanitize their hands before entering any treatment rooms.
6. Please follow the traffic signs on the floor for traffic flow. Please wait at the designated area until your clinician calls you.
7. After your visit, our receptionist will make sure all your billing is secure before you leave, and all receipts will be emailed.
8. Please limit the use of the washrooms.
9. Please use sanitizer before exiting the clinic.
The health and safety of everyone is our number one priority as we reopen our clinic to the community. Thank you for your understanding and cooperation on creating a safe and comfortable environment for everyone. Again, we will continue to monitor this situation closely and will provide ongoing updates as needed.